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How Do I View My Order Status?

An email is automatically sent when your order is received and shipped, but if you have an account on you can log in at any time to get your tracking information. If you haven’t received an email, please reach out to us Here.

How Can I Track An Order I Have Placed?

Once your order has been shipped, you’ll receive an email from us with tracking information. If you have questions on the status of your order feel free to contact us Here and we’ll be happy to help!

Can I Cancel An Order?

Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel orders. However, we are happy to help you with any exchanges for your order.

Is My Credit Information Stored Safely?

You bet. Information is stored by encrypted 3rd party payment processors and SAIL never stores any of your credit information.

How Is The Information I Give PACT Used?

Information you submit to SAIL (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales. You can always opt out of promotional materials if you like by clicking the opt-out link at the bottom of every email.

Why Do You Use Organic Cotton?

Our organic cotton is a true win-win. Organic cotton uses up to 95% less water than conventional cotton during the wash phase and doesn’t contain the harsh chemicals, bleaches or dyes that conventional cotton uses. Additionally, conventional cotton often requires the use of chemical-laden pesticides that increases the debt burden on the farmer and leaches into the land and water. So not only is SAIL organic clothing so super soft that you’ll never want to wear anything else, but your new t-shirt is also better for the environment and good for the people who played a part in making it. 

How Do I Take Care Of My New SAIL Products?

We recommend a cold-water wash for our products and tumble dry on low. This saves energy, and will ensure the longest life possible for your clothes.